|Distributor name||Hatachi Industry Co., Ltd.|
|sales manager||Sales Department Masayuki Kazono|
3 Shinjo, Kosai City, Shizuoka Prefecture
|Price of product||Product prices include shipping fee.|
|Shipping||Price does not include VAT and customs fees. Payment of tax and duties will be charged to the client by transport company when the package is arrived.|
After selecting the products and the quantity you want, click on the Add to Cart button. Fill in the required information, such as payment method, shipping address, etc. and complete your order.
Credit card (VISA, MasterCard, JCB, American Express）, Paypal
|Payment period||Payment will be processed when the order is completed. The billing date varies depending on each credit card company. Please note that if the "delivery date" of the product is more than one month in advance, the payment may be debited before the product is delivered to you.|
|Handling Time||Every shipment is from Japan. Shipping generally takes 3-5 business days. It might take more days during the holiday season. (Estimated delivery) Delivery will take 7-10 days from the date of order. *The delivery date may be delayed depending on the area and shipping conditions. (Pre-order) Please check the shipping date on the product page. However, the delivery may be delayed if there is a large volume of orders or around holidays. Even after an order has been completed, we may not be able to prepare enough products for the number of orders received, and we may ask you to cancel your order. We appreciate your understanding in advance.|
|Return & Refund||
〇When you receive the product; please check immediately to ensure they are not the same as your order or they have any quality defects.
〇Please kindly note that the pictures of items may slightly differ from the actual product. We have tried to reproduce the actual product as much as possible in the product photos, but there may be slight differences depending on the monitor you are using.
〇Within 7 days of receiving the items, please let us know before using them if they are not the same as your order or if they have any quality defects. We will replace it immediately. (In this case, we will bear the shipping costs.)
〇If you wish to return an item for any reason other than damage or stain, please contact us within 7 days of receipt of the item, and we will accept the return. All returns for change of mind or incorrect sizing will be the customer's responsibility, including all costs associated with sending the stock of the items for a refund. We do not offer a free refund service.
(Our return policy)
All products may be returned within 8 days of receiving the items. Items should not be tried outside and inside.
All returns must be in new, 'as received' condition and include all original packaging and manuals.
*Items not in new and unused condition will not be accepted.
If the item becomes damaged after purchase, either by you or another person, you generally cannot return it. No returns, no refunds or no exchanges on Sale (Discounted).
Other items for which there is a statement on the Return Policy page that the item cannot be returned. We cannot offer you a refund if 8 days have been exceeded since your original purchase.
Please contact us in the event of damage during shipping.
We will send you a new one as soon as possible at our expense for both shipping and handling. (However, we may not be able to replace items that are out of stock.)